33mwm Privacy Policy

1

Introduction & Scope

33mwm operates a trusted online gaming platform for users in Bangladesh. When you use our website, create an account, play games, or make payments, you voluntarily share certain information with us. This Privacy Policy ("Policy") explains how 33mwm collects that information, the purposes for which it is used, who it may be shared with, and what your rights are.

This Policy applies to all 33mwm services, including sports betting, live casino, slot games, and other interactive entertainment services. By using our platform, you are considered to have read and agreed to the terms of this Policy. If you do not agree with any term, please refrain from using our services.

This Policy is written in English and applies only to the 33mwm platform. It does not apply to third-party websites or services.

2

What Information We Collect

33mwm collects only the information necessary to provide its services. We collect the types of information described below from various sources:

Personal Identity Information

Information you provide at the time of account registration includes:

Full name and date of birth
Email address and mobile number
Residential address
National ID card or passport details (when identity verification is required)

Financial & Payment Information

Information collected when completing transactions:

bKash, Nagad, Rocket, or bank account numbers
Deposit and withdrawal amounts and dates
Transaction reference IDs
Balance and bonus details

Technical & Device Information

Collected automatically while you use our platform:

IP address and browser type
Device type and operating system
Cookie and session data
Page visits, clicks, and browsing patterns

Gaming Activity Information

Logs of your activity on the platform:

History of games played
Bet and wager amounts
Win and loss records
Session duration and activity

3

Purpose of Using Information

33mwm uses your information only for specific, legitimate, and transparent purposes. We never collect or use your personal information unnecessarily. The main purposes for using information are as follows:

Account & Service Management

Information is used to create and maintain your account, verify identity, process payments, and ensure the smooth operation of all 33mwm services.

Security & Fraud Prevention

Information is analyzed to detect suspicious transactions, ensure account security, and comply with anti-money laundering (AML) regulations.

Customer Support

Information is used to resolve your issues through 24/7 live chat and email, and to ensure improved service.

Platform Improvement

Information is used to analyze user experience and improve the performance and usability of the platform.

Important: 33mwm does not sell your personal information to any third party or transfer it for advertising purposes.

4

Information Sharing & Disclosure

In certain circumstances, 33mwm may share your information with trusted third parties. However, this is always done under strict confidentiality agreements and only as required for service operations:

Payment Processors

Necessary financial information is shared to complete secure transactions via bKash, Nagad, Rocket, and bank transfers.

Game Software Providers

Required session data is shared with game providers such as Pragmatic Play, Evolution Gaming, and others to manage game sessions.

Legal Obligations

Information may be disclosed to comply with court orders, requests from investigative authorities, or applicable legal regulations.

Outside of the cases mentioned above, 33mwm does not transfer your information to any other individual or organization. Third parties engaged in a working relationship with us are required to adhere to our privacy standards.

5

Cookies & Tracking Technologies

33mwm uses cookies to improve the user experience and ensure the smooth operation of the platform. Cookies are small text files stored on your device. We use the following types of cookies:

Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, perform security checks, and process payments.

Analytics Cookies

These cookies are collected to understand how users interact with the platform. This allows 33mwm to improve its services.

You can disable cookies in your browser settings, however this may limit some platform functionality.

6

Data Storage & Security

33mwm places the highest priority on the security of your information. We use industry-standard technology and practices to keep your personal and financial information secure.

Encryption Technology

All data transmissions are secured through SSL/TLS encryption. Any information transferred between your browser and our servers is encrypted, making it impossible for third parties to read.

Secure Data Storage

Your information is stored on secured servers and strict access control procedures are followed. Only authorized personnel may access information for specified purposes.

Data Retention Period

Information is retained for as long as your account is active and thereafter for the period required by law or regulations. When information is no longer needed, it is securely deleted.

Security Monitoring

Our systems are continuously monitored to detect any unauthorized access or data breach incidents. Prompt action is taken in the event of any security incident.

7

Your Rights & Controls

As a 33mwm user, you have clear rights over your personal information. We respect these rights and you may exercise them at any time:

Right to Access Information
Right to Correct Information
Request to Delete Information
Right to Restrict Processing
Data Portability
Right to Object

To exercise any of your rights or to inquire about your personal information, please contact our support team. We are ready to respond to your requests in both Bengali and English.

Certain account verification information may be required by law to be retained. In such cases, a deletion request may only be partially fulfilled.

8

Age Verification & Minor Protection

33mwm services are for users aged 21 and above only. We do not knowingly collect information from minors. An age verification process is carried out at the time of account registration.

If we become aware that a person under the age of 21 has opened an account or provided information, we will immediately close that account and delete the associated information. Parents and guardians are encouraged to monitor their children's online activity.

9

Responsible Gaming & Data Use

33mwm takes responsible gaming very seriously. By analyzing your gaming activity data, we can identify problematic behavior and provide the necessary support.

To learn more about setting gaming limits, self-exclusion, or related services, visit our Responsible Gaming page. Your gaming data may also be used to activate responsible gaming tools.

10

Policy Changes & Updates

33mwm reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made, we will notify you via your registered email address or through a notification on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly. Our privacy policy will always be published transparently on this page.

11

Contact & Supervisory Authority

If you have any questions, complaints, or requests regarding your information related to this Privacy Policy, please contact us directly. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

Contact by Email

For any privacy-related requests or questions, email us at:
[email protected]

Live Chat Support

For immediate assistance, speak with our support team via 24/7 live chat. Support is available in Bengali.